Shipping Policy
Shipping Policy
At WELLFIT, we take great care to ensure your order reaches you quickly and safely. Below are details on processing, delivery, shipping methods, and potential additional charges.
Processing Time
- In-stock orders are usually processed within 1–2 business days (excluding weekends and public holidays).
- During busy periods (e.g., holidays), processing may take slightly longer.
Shipping Options
For UK orders; We offer free shipping from our UK warehouse(located in Tamworth & Walsall), for Germany and other European countries, such as Croatia, Denmark, Estonia, Finland, France, Greece, Italy, Netherlands, Portugal, Spain and Sweden orders, we offer free shipping from our Germany local warehouse in Duisburg(47138) and normal delivery time is 2–7 business days, the delivery time may delay due to holidays, weekends or some extreme weather conditions. Orders placed after a Friday will be processed on the next working day.
We currently offer shipping across most areas of the United Kingdom.
However, delivery may not be available to certain remote regions, including Northern Ireland, offshore islands, and other hard-to-reach locations.
If your address falls within these areas, we will contact you promptly after your order is placed.
Import Taxes
For all orders shipped to the UK and Europe, the listed prices include applicable import taxes and duties. Customers will not need to pay additional import fees upon delivery.
Orders are dispatched from our UK and Germany warehouses to ensure fast and reliable delivery.
UK orders are shipped via YUNEXPRESS, XDP EXPRESS , HERMES(EVRI) , DHL , DX.
Germany and other European countries, such as Croatia, Denmark, Estonia, Finland, France, Greece, Italy, Netherlands, Portugal, Spain and Sweden orders are delivered via YUNEXPRESS, DPD, DHL , GEL EXPRESS, LOGISTIK , DHL FREIGHT.
Address Changes
Before your order is shipped, you may contact us to update your delivery address.
Once the package has been dispatched, the shipping address cannot be changed.
Please ensure that the delivery address is correct when placing your order.
CARRIERS USED
We are not offering white glove delivery (such as inside delivery, room of choice, and dunnage removal) at this time. WELLFIT will not be responsible for any package lost, if the shipping shows the proof of delivery, if your package is lost or theft, you need to contact/call/email the carrier by yourself. Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home as kerbside delivery only.
Special Notes
- Treadmills are shipped from our UK and Germany warehouse.
- Accessories may ship separately from an overseas warehouse if out of stock locally.
- If you order both treadmills and accessories together, your package may be split to ensure treadmills are delivered as quickly as possible.
- Accessories shipped from overseas usually arrive within 10–14 days.
- Remote Area Postcodes: Orders to AB, IV, PH, and PA may be subject to additional shipping charges depending on distance or weight. We will contact you before dispatch if extra fees apply. WE don't ship to Northern Ireland as well.
- WELLFIT does not ship to P.O. Boxes or APO/FPO/DPO addresses. Please ensure that a valid residential or commercial address is provided before completing your purchase.
- Do you deliver to upper floors? Delivery to upper floors, apartment doors or indoor areas is unfortunately not available. Please arrange assistance if needed to transport the product into your home.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
service.eu@wellfittreadmill.com
24/7 Customer Service