Extended Warranty
How the Warranty Works:
- a)Part Replacement: Send us a video of the issue, and we'll ship the required parts along with step-by-step video instructions.
- b)Local Repair: If a local technician is more convenient, you may have the repair done locally with WELLFIT approval. Just send us a video of the issue before repair and a copy of the receipt after-we'll reimburse the cost.
- c)Free Replacement: If the product cannot be repaired during the warranty period, you will get a free replacement.
- d)Full or Partial Refund: If repair or replacement isn't feasible or preferred, we may offer a refund based on the product's condition and the issue's severity.
- e)Professional Support: We provide professional support with a dedicated technical team for online technical assistance.
*Note: WELLFIT will evaluate the actual situation and offer our customers best solution.
Why Consider Product Protection?
In the event of product failure or accidental damage, Xcotton facilitates repairs or replacements.
- Acquisition of the Protection Plan
The customer acquires a protection plan either through an online platform or at a physical retail location.
- Unintentional Damage
Incidents such as drops, spills, scratches, and equipment failures are common occurrences.
- Streamlined Resolution Process
Claims are processed without complications, ensuring prompt repair or replacement.
Coverage
- Extended Failure Protection
Mechanical or electrical breakdown of Your Covered Product.
- Accidental Damage
Unintentional and accidental damage from handling, such as drops, spills and cracked screens, as a result of normal use.
- Power Surge
A sudden increase in voltage that can damage or destroy electronics, appliances, and even electrical wiring.
- Zero-deductible repairs & replacements;
- Trouble free solutions for accidental damage;
- Extended failure protection.
How to File a Claim
If Your Covered Product is damaged or malfunctioned, please report the issue at
Cancellation
You may cancel your Plan and subject to a refund. Amount of your refund will be depending on a number of factors. If your order is canceled prior to delivery, we will issue a full refund. If you have received the product and put it in use for a period of time, depending of the duration since purchase, we will issue a pro-rata refund, and minus any claims that have been paid out.